Refund Policy
This page explains how cancellations and refunds work for i18n Dashboard paid subscriptions (Pro, Team).
Last updated: April 15, 2026
1. Cancelling your subscription
You can cancel your subscription at any time from the billing portal in your account settings. Cancellation stops future renewals; you keep access to your paid plan until the end of the current billing period.
2. No pro-rata refunds for the current period
Paid plans give you immediate access to the full digital service as soon as payment succeeds. When you subscribe, you explicitly waive the standard 14-day withdrawal (cooling-off) period in exchange for that immediate access (see the checkout confirmation step). As a result, we generally do not issue pro-rata refunds for the unused part of a billing period once it has started.
3. Exceptions
We may make exceptions at our discretion โ for example a duplicate charge, a proven billing error on our side, or where a refund is required by applicable consumer-protection law. Contact us and we will review your request in good faith.
4. Free and self-hosted use
The Free plan and the self-hosted version are not paid subscriptions, so no payment and no refund apply to them.
5. How to request a refund review
Email admin@elysera.net with your account email and the reason for your request. We aim to respond within a few business days.
6. Changes
This policy may be updated. The latest version is always available on this page with the last-updated date shown above.