Refund Policy
This page explains how cancellations and refunds work for i18n Dashboard paid subscriptions (Pro, Team).
01Cancelling your subscription
You can cancel your subscription at any time from the billing portal in your account settings. Cancellation stops future renewals; you keep access to your paid plan until the end of the current billing period.
02Your 14-day right of withdrawal
You may withdraw from a paid subscription within 14 days of buying it, without giving a reason. Because you ask for immediate access at checkout, you pay the part of the service already used until you tell us you withdraw, pro rata to the time elapsed; the rest of the payment is refunded. To withdraw, email admin@elysera.net from your account address and state clearly that you withdraw. The same applies to a plan change or an add-on: the 14 days run from that purchase. This applies to every buyer, consumer or business. After the 14 days, cancelling stops future renewals (see above) but we generally do not refund the current billing period.
03Exceptions
We may make exceptions at our discretion — for example a duplicate charge, a proven billing error on our side, or where a refund is required by applicable consumer-protection law. Contact us and we will review your request in good faith.
04Free and self-hosted use
The Free plan and the self-hosted version are not paid subscriptions, so no payment and no refund apply to them.
05How to request a refund review
Email admin@elysera.net with your account email and the reason for your request. We aim to respond within a few business days.
06Changes
This policy may be updated. The latest version is always available on this page with the last-updated date shown above.